How to Reset Spotify

Closing Your Account

Go to https://support.spotify.com/us/contact-spotify-support/. The mobile app does not let you close your account, so you'll need to use a browser. If you have to cancel a premium subscription, you'll need to do that in the browser as well; you can cancel a Spotify premium membership on Android or or iPhone. When you close your account, you'll lose your username and never be able to use it again, all the contents of your library including playlists and followers, as well as your student discount, if you had it, and will not be able to apply it to another account for 12 months.

Log in if prompted. If you're already logged in, you won't see this step.

Click Account. This is generally the second listing in the menu.

Click I want to close my account permanently. This is usually the third listing in the menu. If you need to cancel your Premium subscription, you can do that by clicking I want to cancel my Premium subscription and switch to Spotify's free service.

Follow the on-screen prompts to close your account. You'll need to click Close Account on the first two pages that show you the benefits of keeping a free Spotify account. Then click Continue on a page to review the account information of the account you want to close. Click to check the box next to "I understand, and still want to close my account" after you've reviewed all your account information as well as the consequences of closing an account. Finally, click Continue.

Verify closing the account in your email. After you've gone through the process on Spotify to close your account, you need to click the link in your email to confirm closing your Spotify account. Your account will not be closed until you verify the action in your email. Do not use the link sent in the confirmation email to reactivate your account. Your algorithm and listening history will update to your account. You'll need to create a new account to completely reset your Spotify.

Creating a New Account

Go to https://www.spotify.com/us/signup/. You can create a new account on your browser with a computer, phone, or tablet. You must have deleted your original account to be able to use the same email address for the new account.

Fill in the form to sign up. You can use the same email address as your previous account.

Click Sign Up. You'll see this at the bottom of the required fields. You'll also get an email confirmation that your account has been created.

Verify the account in your email. A confirmation email was sent to the email provided so you can complete the process of creating a new Spotify account. Click the link in the email to confirm. Kim Gilmour, Technology Writer If your Spotify account is hacked or you just want a fresh start, resetting Spotify clears out all of your data and lets you start over. Go to the Spotify website and click on 'Log Out Everywhere' to sign out on all devices. Then select 'Reset Your Spotify Password' and follow the steps to create a new password. Once your password is reset, you can log back in with your new password. Resetting removes all of your playlists, followers, and settings, allowing you to rebuild your profile.