A leading carrier Air India has been working hard to provide a better flying experience to customers. Recently, the airline has launched a project named Abhinandan (an expression of greetings in Hindi), which will allow guests to have a seamless on-ground experience while boarding their flights.
Project Abhinandan At 16 Indian Airports
As per the details shared by Air India through an official press release, it has stated that the company has hired 100 Service Assurance Officers and deployed them across 16 airports including Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi and Vishakhapatnam.
Project Abhinandan On-Ground Staff
These staff will help all the flyers, and make their boarding transition seamless. Under the project, the trained Air India staff on-grown will also assist the passengers in reaching lounge areas, boarding gates, or at arrival hall. Apart from this, Air India’s on-ground staff will also take care of common issues, which are usually faced by flyers such as missed flights, misconnections at airports, delayed baggage delivery, and others.
Air India claims that their Service Assurance Officers have been trained in such a manner that they will tackle customers’ concerns with ease.
Check Air India Ground Handling Officer Statement
Commenting about the newly launched project, Air India’s Chief Customer Experience & Ground Handling Officer, Rajesh Dogra said that most of the time airport experiences can be daunting for many air travelers, despite how frequently one travels. ‘Project Abhinandan’ has been introduced to simplify the airport experience for all the guests and make a meaningful difference to their overall travel experience, and more broadly, to make them feel at ease and welcomed when they fly with Air India.
Comments
0 comment