New Delhi: Thanks to the State Consumer Disputes Redressal Commission, there is some 'financial' relief for passengers who have to wait for hours at the airport due flight cancellation or delays.
"Every airline operating from Delhi shall pay a minimum compensation of Rs 10,000 to every domestic passenger in case there is delay in departure and arrival of two hours or more than the schedule time," Justice J D Kapoor, President of the Commission, was quoted by PTI as saying.
The Commission has ordered that airlines operating from Delhi will have to pay a compensation of Rs 10,000 each to domestic travellers if the delay exceeded two hours. Also, passengers travelling in international flights would be paid a compensation of Rs 20,000 each in case of any inconvenience faced.
However, the Commission pointed out that the passengers are eligible for the compensation only when the delays are caused due to technical snags. Delays due to inclement weather and tyre bursts, which are beyond control of the service providers, will not be taken into consideration.
Justice Kapoor said that instances as delays and cancellations cause enormous mental agony, harassment and physical discomfort which are not assessable in terms of money.
The order came on an appeal filed by Alliance Air Limited (AAL) against the verdict of a District Consumer Forum which had asked it to pay Rs 6,000 as compensation to one Daljit Singh Nirman, who could not attend the meeting at Jammu as his flight got delayed by six hours at Delhi airport.
As per Nirman, a resident of Janak Puri here, his flight to Jammu on September 26, 1999 was scheduled to leave Delhi at 1010 hrs. On his arrival at the airport, he was informed that the flight would leave two hours after the schedule time whereas it finally took off after a wait of about six hours.
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