How to Activate the Touch Screen on an HP Laptop

Configuring Pen and Touch Input

Open Control Panel. Press the Windows key on your keyboard, type Control Panel, and click "Control Panel" to open the app from the search results.

Click Tablet PC Settings. If you can't find this option, change your "view by" to "large icons." You can also get to this menu by searching "calibrate the screen for pen and touch input."

Click Setup. It's on the right side of the window in the "Configure" section next to "Configure your pen and touch displays."

Click Touch input. It's usually the second option in the menu.

Follow the on-screen instructions. As soon as you've completed the setup for your touch screen, you should be able to use it. If not, you'll need to troubleshoot the feature including enabling the "HID-compliant touch screen" driver, reinstalling it if it isn't working, and running a diagnostic for the hardware.

Using Device Manager

Open Device Manager. Device Manager allows you to enable and disable any piece of hardware connected to your computer. Press the Windows key, type Device Manager, and click Device Manager in the results.

Click the Android 7 Expand Right icon next to Human Interface Devices. This arrow icon will expand a list of devices in this category.

Select HID-compliant touch screen. Click on this element under "Human Interface Devices" to select it.

Click the Action tab. You can find it near the upper-left corner of the Device Manager window. It will open a drop-down menu.

Select Enable on the Action menu. This will enable your computer's touch screen. You can also Disable the touch screen on the Action menu here. If you don't see "HID-compliant touch screen" or the enable option is not available, you may need to click Uninstall and reinstall it. You can reinstall it from the HP website.

Troubleshooting

Install Windows updates. In your Start menu, search for Check for updates. Device drivers (like the touch screen driver) update through Windows and a recent update that you haven't downloaded might be causing your touch screen not to work.

Perform a touch screen diagnostic in HP Hardware Diagnostics. This test will determine if there's a hardware issue instead of a software issue. Connect your laptop to a power source, then press the Power button for at least 5 seconds to turn it off. Turn on your laptop again and press Esc repeatedly (at least once per second) to get a Startup Menu. Press F2 to open HP PC Hardware Diagnostics. Click Component Tests then click Touch Screen. Click Touch Pointer Test, read the on-screen instructions, then click Run once. Touch each block on the screen to change its color, and you'll get the results of the test after 3 minutes or if you change all the colors of the blocks. Click Main menu, then click Components Test > Touch Screen > Drag and Drop Test. Read the on-screen instructions and click Run once. Drag each orange rectangle to the empty box that's indicated by the arrows with either your finger or a stylus. The test will end after three minutes or you reposition all the boxes. A failure ID will display on the screen if one or both tests fail. You will need this ID, or 24-digit code, when you contact HP support.

Adjust the power management settings for your touch screen. Some settings can prevent your touch screen from working properly. Open Device Manager, right-click the HID-compliant touch screen entry, and select Properties. In the Power Management tab, uncheck the box next to "Allow the computer to turn off this device to save power."

Hard reset your laptop. If you have a removable battery, shut down your laptop, unplug it from any power source, and remove the battery. Press and hold the Power button for about 15 seconds to drain any residual electric charge, then reinsert the battery, and plug it back in. Finally, turn on your laptop (use the arrow keys to restart Windows normally if prompted). If you don't have a removable battery, turn off your laptop and unplug it from any power sources. Press and hold the Power button for 15 seconds to reset (if pressing this doesn't work, check your user guide for the key combination to reset your laptop), then plug in your AC cord and turn your computer back on.

Update the BIOS and graphics driver. Updating these might restore touch screen functionality if you've tried everything else. If your touch screen still doesn't work after you attempt all the steps in this method, you can try resetting your computer (which will erase everything and set it back to factory settings), performing a Microsoft System Restore (which will also erase everything from your computer and set it back to factory settings). Your last and final option is to contact HP Customer Support.