Visiting Costco to Cancel Your Membership
Bring your Costco membership card. Costco issues membership cards when customers sign up, and you will need yours to cancel your membership in person. Only the Primary Member of a Costco membership can cancel it. If you are not the person who started the membership, you will have to get that person to cancel the membership. If you can’t find your membership card, you may have to verify your identity at Costco with information like your phone number, address, or birthdate. Make sure you know the phone number and address you used in your membership application if they are different from your current ones.
Take your photo ID with you. For security reasons, Costco will need to verify your identity before they cancel your membership. Bring your driver’s license, passport, or state-issued photo ID.
Go to your nearest Costco branch. You can cancel your membership at any Costco, not just the one where you shop regularly or where you signed up as a member. You can find the closest branch to you by using Costco’s location tool: https://www.costco.com/warehouse-locations. Your browser may ask whether you want to allow Costco’s website to know your location. Click “allow” so the location tool can determine which Costco is nearest to you.
Find the membership counter in Costco. If you are a member, you can enter by showing your membership card. If you don’t have your card, tell the Costco employee at the door that you are there to cancel your membership and have lost your card. They should direct you straight to the membership counter.
Ask the membership counter employee to cancel your membership. You will need to present your photo ID and membership card. If you don’t have your membership card, the employee may ask you some questions to verify your identity. They should then refund you the entire annual fee for your membership, even if you have been using your membership for most of the year.
Canceling Your Membership over the Phone
Locate your Costco membership card. You will need to give the number on your card to the Costco representative you speak to. You may also need to answer some questions about your personal information, so make sure you know the address and phone number that would be on file for your membership if they are different from your current ones.
Call Costco customer service at 1-800-774-2678. You will reach an automated message, which will list options that you can select either by talking or using your keypad.
Listen for the option that mentions “Membership.” The automated message should list an option that includes “membership information,” “membership services,” or something similar. You will be prompted to either say or dial a number associated with this option, or to say the name of the option out loud to select it.
Choose the “Cancellation” option. You will most likely be given a new set of options to choose from, and one of them should involve cancellation. Speak or dial to select this option. You should either be given further directions through automated messages, or connected with a Costco representative.
Follow the directions you are given to cancel your membership. You will have to say or enter your 12-digit membership number, which should be visible on your membership card. You may also have to answer some questions to verify your identity.
Ask for confirmation of the cancellation. If you are still using the automated message system, it should offer an option to request confirmation. You may have to enter your street address or email address to have the confirmation sent to you. If you are speaking with a representative at this point, request that they send you confirmation and verify that they have your current street address or email address on file to send it to. Your annual membership fee will be refunded in full.
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