- ”Package delayed in transit” means that your package is running late and won’t arrive on the expected delivery date.
- Give the package 2 more days to arrive at your residence. If you still don’t receive it, contact Amazon’s customer service team to request a refund or replacement.
- If a third-party seller shipped the item, contact them directly. If they don’t reply in 2 days, get in touch with an Amazon customer service agent to receive a refund.
What does “package delayed in transit” mean?
Your Amazon package isn’t going to come on the original delivery date. While Amazon is known for their speedy 1- or 2-day shipping (especially for Prime members), their delivery system can run into delays, like heavy traffic and poor weather. Because of this, packages may not always arrive on the expected delivery date. Delays may also happen during the holiday season, since Amazon delivery drivers are handling a lot more packages. Your package might also get sent back if it gets damaged while being shipped. Then, it will be marked as undeliverable, and you can be refunded for the item.
What to Do if Your Package Is Late
Check your package’s tracking status. If you’re on desktop, click the “Returns & Orders” tab to access your most recent orders. If you’re on mobile, tap the bottom-center person icon followed by “Your Orders.” For third-party packages, you may need to check this on a specific courier site, like USPS.
See if you received any emails about the shipping status of your item. Check your spam folder, too, in case anything ended up there.
Check that your shipping address is accurate. If you’re on desktop, go to this page; if you’re on mobile, tap the bottom-central icon, followed by “Your Account” and “Your Addresses.” If it turns out you shipped your package to the wrong address, get in touch with an Amazon customer service agent.
Double-check your payment info. Amazon suggests checking the Transactions page to ensure that your payment was processed correctly. An issue with your payment could cause a delay in transit/delivery. If you’re on mobile, tap the bottom-central icon, followed by “Your Account,” “Your Payments,” and “Transactions.”
How to Get a Refund or Replacement
Give the package 2 extra days to arrive. Unfortunately, Amazon can’t officially help you until you’ve gone at least 2 days past the delivery date without receiving your package. Keep an eye on your tracking info in the next 48 hours to see if anything changes.
Message Amazon’s customer service team. Go to Amazon’s customer service page and select the item that was never delivered. In the “Ok, how can we help with this item?” list, select an option like “Track shipping” or “Arrived too late.” Select the “I need help with something else button” on the next page to get redirected to a customer support agent. This agent can help you get compensated for your late/missing package. Amazon lets you either receive a phone call from an agent or chat with an agent online. Online chats are often quicker and give you more flexibility. If you end up receiving the package after getting refunded, you likely won’t be recharged for the item.
Contact the seller if they handled the shipment. If your shipment wasn’t fulfilled by Amazon, head to “Your Orders,” pick out your order, and hit the “Problem with order” option. From there, select the prompt that best applies to your situation, followed by “Contact seller.” Amazon recommends waiting 2 days for a third-party seller to reply. If you don’t hear back after that time, check that your order is covered by Amazon’s A-to-z Guarantee. Then, reach out to Amazon’s customer service team to request a refund.
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