What Does “Scheduled Delivery Is Now Pending” Mean?

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posted on 2 years ago — updated on 1 second ago

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Oh no! Your FedEx package no longer has an estimated delivery date—instead, it just says Scheduled delivery is now pending. What does that actually mean, though, and what does it mean for your package? We’ve answered all of your frequently asked questions in this handy guide, so you'll know exactly what to expect in the days to come.

Steps

Why does my scheduled delivery say pending?

Something has delayed your package and pushed back the delivery date. Factors like bad weather, power outages, and tech issues can all slow down the delivery process and keep your package from arriving when it’s supposed to. When this happens, FedEx automatically updates your tracking information with the Scheduled delivery now pending label. COVID-19 has created a lot of shipping delays that might impact your package’s delivery date.

How long does a pending shipment take to arrive?

FedEx doesn’t provide a shipping estimate for pending packages. The company officially advises its customers to refresh their tracking information regularly until they see an update. In some cases, it may take more than a day for your tracking information to change. Shipping delays are often caused by unexpected events, like bad weather and power outages, which is likely why the company doesn’t provide a delivery date estimate with Scheduled delivery now pending.

What should I do if my scheduled delivery is pending?

Refresh your tracking info frequently and see if there are any updates. FedEx works really diligently to get delayed packages to your doorstep as soon as possible. If your package’s tracking status hasn’t changed in several days, call FedEx’s customer service center at 1-800-463-3339. Make sure you have your tracking number on hand when you call a customer service rep.

File a claim online if you suspect that your package is lost or missing. Log into your FedEx account and pull up the online claim form on the site. Then, include any relevant information about your missing package, like the tracking number. Submit the claim once you’ve filled everything out, and periodically check your FedEx account for updates. You can also attach other documents that support your case, like the serial number of your missing item or a copy of the invoice that you originally got from the seller. Subscribe to email updates about your claim so it’s easier to keep tabs on it.

How accurate is FedEx’s delivery time?

FedEx’s delivery times are usually pretty accurate. Officially, FedEx only provides a date and multi-hour window when a package will arrive—they don't provide an exact delivery time. Some FedEx customers have complained about inaccurate delivery dates that didn’t line up with their shipping/tracking info, but this doesn't seem to be a widespread problem.

Other FedEx Shipping Updates

In transitYour package has shipped and is traveling in a FedEx truck or airplane, but it isn’t en route to your home just yet. It could also be moving through a FedEx facility.

Out for delivery“Out for delivery” means that your package is officially on the truck and headed to your home. Ideally, your package will arrive by the end of the day—check your tracking information for a more exact time estimate.

No scheduled delivery date at this timeFedEx doesn’t quite know when your package will arrive at your home. In some cases, this update means that FedEx hasn’t actually acquired your package yet. Keep updating your tracking details frequently to check for updates.

Delivery exceptionFedEx has your package, but it’ll take longer for them to deliver it than expected. Your package might have gotten held up in customs, a federal holiday might be delaying the delivery, or some other issue might have come up. FedEx recommends registering for the FedEx Delivery Manager to stay up-to-date on your parcel.