New Delhi: In the view of the fact that Information Technology has revolutionised the experience of passengers on the Indian Railways, Railway Minister Mallikarjun Kharge, in the Interim Railway Budget 2014 announced on Wednesday, presented a few new initiatives that would further help in improving the experience of passengers.
These initiatives include proliferation of cash accepting automatic ticket vending machines, ticketing on mobile phones in the unreserved segment, PNR status update to passengers through system generated SMS, an update for train running information, online booking of retiring rooms at all important stations, and online booking of meals on trains for selected en-route stations.
The introduction of e-forwarding note and electronic transmission of railway receipts for freight customers has also been proposed to enable users to carry out freight business with Railways from the comfort of their homes and offices.
Computerisation of claims settlement process on Indian Railways is another new innitiave presented in the Interim Rail Budget.
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