'Feature Of The Year': Zomato's New Update Allows Users To Delete Order History

Zomato has recently introduced a new feature that allows users to delete their order history. The announcement came directly from CEO Deepinder Goyal following a humourous yet genuine plea from a user named Karan. Last year, Karan claimed on X that his wife had discovered his late-night snack orders through Zomato’s order history. Following this, Karan tagged Zomato, explained the incident and asked the food delivery platform to add an option to delete orders.

“Zomato this is sorry to say that i cannot order late night orders now bcoz my wife has caught me ordering late night orders by checking order history. And the worst thing is I cannot delete order history. Bye bye zomato or make me delete order history as when i order things,” he wrote.

After more than seven months, CEO Goyal responded to Karan by sharing his original post and announcing the new feature which has been introduced “on popular demand.”

“For Karan and many others – you can now delete orders from your order history on zomato. Use it responsibly. Sorry, this took us a bit of time to prioritise and build. This touched multiple systems and microservices. We are rolling it out to all customers as we speak,” Goyal wrote on X.

Zomato’s new feature to delete the order history has certainly sparked a buzz online. Here’s how the comment section is buzzing with varied reactions:

One user cheekily asked, “Next what, incognito browsing?” while another playfully suggested, “Why not have incognito mode.”

A person with a similar plea added, “Instead of allowing users to delete orders, I feel it’s better to provide something like incognito mode of ordering and customer care can provide details on request.”

Adding a humourous spin to conversation, a user quipped, “Feature of the year! But also need a container that disappears after the food is eaten.”

A curious viewer pondered, “What if someone orders and deletes the order before delivery, will order tracking be lost?”

In praise, one user wrote, “Zomato’s social media handling should be a chapter in marketing and services !! Great work man Deepinder Goyal #zomato #fooddelivery.”

Another shared, “Zomato just rolled out a feature to delete order history! Never knew I needed this until now. Perfect for sneaking in last-minute food cravings without the kids knowing.”

An individual expressing relief, noted, “Thank god and Zomato for this option finally. ab bas koi mere ghar walo ko na bta dena ye baat (Now, please don’t tell about this feature to my family members).”

Goyal’s post has garnered over 1 lakh views so far.