IndiGo Passenger’s Post On Damaged Luggage Raises Concern About Air Travel

IndiGo Airlines is back in the news. This time – over the poor luggage management. Days after being heavily criticised for their unhygienic kitchen, the airline services have once again caught the ire of online users after a woman dropped a post on social media highlighting its mismanagement while dealing with passengers’ luggage. The disappointed woman, in her post, added a picture of her damaged luggage and took a sarcastic dig at the airline services.

Shrankhla Srivastava, on her X (Formerly Twitter) handle, wrote, “Dear IndiGo6E, Thank you for taking care of my luggage.” Soon after being shared, her post started gaining momentum and within a day, it went viral on social media. As the post continued to be circulated, it also caught the attention of IndiGo Airlines.

The airline, in response, issued an apology while also expressing regret. “Hi, we sincerely regret the inconvenience caused. We request you please allow us some time to check. We’ll connect with you.”

Despite the apology by the airline services, Shrankhla’s post instigated people to share their similar experiences with the flight. Highlighting how IndiGo is least bothered about the luggage of their passengers, a user shared, “IndiGo destroyed my American Tourister wheels on the Mumbai Bangalore Sector, for them destroying luggage is a norm, I have seen their baggage handlers putting luggage into the aircraft, they are least bothered, everyone can see if they are sitting on the opp side of the gate.”

Meanwhile, a few others also called out IndiGo for poor services and alleged it never responds to the passengers despite seeking an apology on social media handles.

As the incident garnered traction online, the airline issued an official statement.

“We are aware of an image circulating on social media regarding a passenger’s experience with their baggage while travelling with IndiGo. The passenger didn’t report this incident to the customer service team on arrival. However, we are looking into the matter and have provided available redressal through vouchers. We sincerely regret the inconvenience caused to our passenger.”

IndiGo’s alleged poor luggage management made headlines days after another woman shared her harrowing experience with the airlines. Yavanika Raj Shah posted a picture on her social media handle to showcase a missing seat cushion on an IndiGo flight. As per her tweet, she was flying from Bengaluru to Bhopal on flight 6E 6465. The airline had responded to the woman saying that the seat cushions were replaced before the flight for cleaning purposes.