Customer Compares Zomato Food Bill With Offline Order, Company Replies

Popular food delivery services like Zomato and Swiggy have often been criticised for their high fees, and recent increases have only added to user frustration. Amid these hikes, a customer took to X to highlight the issue, sharing a comparison between prices on the app and those at a local restaurant. The user’s pictures revealed that the same food items were nearly Rs 184 cheaper when ordered directly from Murugan Idli Shop in Chennai, compared to the higher prices on the delivery platform. This significant discrepancy left the user shocked and disappointed.

According to the pictures shared, there was a noticeable price discrepancy between ordering through Zomato and directly from the restaurant. Six pieces of Idli cost Rs 198 on Zomato, while the restaurant charged only Rs 132. For 2 Ghee Podi Idlis, Zomato priced them at Rs 132, but the restaurant offered them for just Rs 88. The Chettinad Masala Dosa was for Rs 260 on Zomato, compared to Rs 132 at the restaurant. Similarly, Mysore Masala Dosa was Rs 260 on the app but Rs 181 at the restaurant. After adding tax, the total cost on Zomato was Rs 987, whereas ordering directly from the restaurant totalled Rs 803. The user highlighted this disparity in a post, writing, “My uncle ordered food from Murugan Idli Shop. See the price difference between Zomato and actual.”

Soon after the post circulated online, Zomato replied, “We can understand your concern and would like to get this checked.”

Reacting to the post, a user wrote, “Murugan Idli has to pay commission for Zomato or whichever platform they are in.”

Another shared, “Swiggy/Zomato not an NGO, they need a minimum of 20% profit.”

“This I realised long back. Packing charges also separate,” a comment read.

An individual shared, “I do not think it’s too much of a difference for the Convenience. In case the restaurant has free delivery you can order from them.”

One more added, “In the name of convenience they take almost 25% extra from us and also take anywhere from 30% to 50% from the restaurant.”

Since the user shared their complaints on X, it has garnered over 2 Lakh views.

Zomato and Swiggy have both raised their fees by 20%. The Deepinder Goyal-led organisation raised eyebrows after they increased its platform fee to Rs 6 per order. Swiggy followed their footsteps to stay competitive and boost profits in the market.